Your privacy and the protection of your personal information are very important to Laflamme & Associés Audioprothésistes Inc.

When you contact us or use our Web site at www.laflammeetassocies.com, Laflamme et Associés, Audioprothésistes Inc. ensures that effective controls are in place to protect the confidential nature of the personal information in its custody.

By providing us with personal information through our site, by telephone, e-mail, mail, in person or by any other means, you consent to the collection, use and disclosure of your personal information in accordance with this policy.

Personal information includes information about you that, either separately or in combination with other data, identifies you. This information may include: last name, first name, title, e-mail address, mailing address, telephone numbers, financial or credit information, billing information, health information, marketing information and communication preferences, information relating to the use of our site including technical information on visits or any other information collected through cookies and any other personal information that you consider useful to provide us ("personal information"). In general, Personal Information does not include business contact information such as your name, title, business address or business telephone number.

This Privacy Policy sets out what personal information we may collect from you, why we collect it, how we use it and how we protect it. We would also like to inform you about how we transfer your personal information, for technical reasons, to other entities or companies. This policy also describes the choices you can make about the way we collect, use and protect your Personal Information, as well as our policy for dealing with complaints about the protection of your Personal Information. 

Certain provisions of this policy may apply in different ways depending on specific circumstances. It is important to consider the particular situation in determining the applicability of the various elements of this policy.

1. WHAT INFORMATION DO WE COLLECT?

Connection, usage and support data

Connection data, which may include your IP address, the pages you visit, the date and time you use the site, the address of the web page you visited before using the site, the URL that directed you to our site, your browser type and settings, information about your device (such as make, model and operating system), information about your browser configuration, language preferences, unique identifiers and cookies.

Usage data and analyses, which may include the frequency of connection, the functions you use, the duration and timing of use, and the different types of activity undertaken by users.

General location information, such as your IP address and the region in which you are located when you connect to and visit the Site.

Customer support questions, problems and general comments you choose to provide.

Surveys, newsletters, events and marketing information

If you choose to participate in any of our surveys, contests, events, information requests or newsletter subscriptions, we may collect information about you in connection with the survey, contest, information request, event or newsletter; your contact information, such as your name, e-mail address, telephone number; and general information about you that you choose to provide.

Use of our site or interaction with us by e-mail

When you browse our site or interact with us via e-mail, we collect information about you as described below, some of which is collected automatically:

When you use the site page to make an inquiry or other request, we may collect information about you, such as your first and last name and e-mail address, your specific request and information related to your use of our site.

Connection data, which may include your IP address, the pages you visit on the site, the date and time of your visit to the site, the address of the web page you visited before using the site, the URL that directed you to our site, your browser type and settings, information about your device (such as make, model and operating system), information about your browser configuration, language preferences, unique identifiers and cookies.

Usage data and analyses, which may include the frequency of connection, the functions you use, the duration and timing of use, as well as the different types of activities undertaken by users, and demographic information we may request from you, such as your gender and age.

General location information, such as your IP address and the region in which you are located when you connect to and use the services.

If you wish to subscribe to our newsletters, obtain additional information about our services, register to receive information from us via e-mail, register for an event, webinar or contest, or download certain content, we may ask you to provide us with your contact information, such as your name, telephone number and e-mail address, as well as certain information about your needs or preferences.

Customer support questions, general comments you choose to provide.

Billing and other payment information, including billing name and address, payment details such as credit card number or bank account information.

Any other personal information provided.

Phone calls

If you communicate with us by telephone, we may ask you to provide us with contact information, such as your name, date of birth, mailing address, telephone number, e-mail address, billing information and other payment information.

In addition, you may be asked to provide any other personal information necessary for your care by one of our hearing healthcare professionals, such as your health insurance number, medical test results, medical history, lifestyle habits, etc;

Visit our offices

If you visit our offices, you may be asked to register as a visitor and provide your name, date of birth, postal address, e-mail address, telephone number, as well as the time and date of your arrival and your next appointments, if any.

In addition, you may be asked to provide any other Personal Information necessary for your care by one of our hearing healthcare professionals, such as your health insurance number, medical test results, medical history, lifestyle habits, etc;

IMPORTANT: If you provide us with Personal Information about other individuals, you represent that you have the authority to do so and, where applicable, that you have obtained the necessary consent, and you acknowledge that such information may be used in accordance with this Policy.

2. WHY IS YOUR INFORMATION COLLECTED AND HOW IS IT USED?

Laflamme et Associés, Audioprothésistes Inc. collects and uses your personal information for :

a) to provide you with services and information concerning the services offered;

b) manage your file, communicate with you and maintain your customer account;

c) process payments that you may be required to make, in particular the payment of your invoices;

d) to send you information concerning the various services offered or information you have requested, or to respond to your requests and questions;

e) facilitate communications, in particular by collecting information on your device data and your telephone number;

f) communicate with you (by telephone, alert, e-mail, mail or otherwise) and provide you with additional information about our services, surveys and customer service;

g) to help us learn more about your needs, preferences and interactions with our Site and the services offered; and

h) to conduct statistical, market and performance research to help us evaluate our services, measure our performance and improve the experiences and services we offer. Laflamme et Associés, Audioprothésistes Inc. will not use your Personal Information for purposes other than those identified in this Policy.

 Laflamme et Associés, Audioprothésistes Inc. strives to limit the collection of Personal Information to that which is strictly necessary to fulfill the purposes for which it is collected. We will not disclose or use your Personal Information for any other purpose, but note the following clarifications and exceptions:

Law Enforcement: We may share your Personal Information to respond to law enforcement requests, court orders or other legal process or if we believe that such disclosure is necessary to investigate, prevent or respond to illegal activities, fraud, physical threats or as required by any other applicable law or regulation and to the extent necessary to protect the property, interests and rights of Laflamme et Associés, Audioprothésistes Inc. .

Archival Service: We may share your Personal Information with a company engaged in the business of preserving documents for their general informational value.

Our employees (Authorized Personnel) and authorized service providers. 

Authorized Personnel may have access to your Personal Information in order to assist us in providing services to you. Authorized Personnel access and use such Personal Information in accordance with our instructions, only on a need-to-know basis, and under strict confidentiality and security obligations. Please be assured that our Authorized Personnel manage such information with the utmost discretion and rigor, and comply with this Policy and applicable legal and regulatory requirements.

Business Transaction: Laflamme et Associés, Audioprothésistes Inc. may be involved in (1) the sale or lease of all or substantially all of its business and/or assets, (2) the modification of its legal structure by merger or otherwise, (3) a transaction to obtain a loan or other form of financing, and (4) any other similar transaction (individually and collectively the "Transaction"). As part of such Transaction, we may transfer or disclose your Personal Information to the counterparty organization, actual or potential, but we will require such organization to agree to protect the confidentiality of your Personal Information in a manner consistent with this Policy.

Statistics and aggregate reports: We freely use and disclose data in anonymous form, for example, for statistical, analytical, calibration, management and quality improvement purposes in connection with the Site and the services offered therein, or for the development or provision of other services by Laflamme et Associés, Audioprothésistes Inc. or for the benefit of all users of the Site generally. Laflamme et Associés, Audioprothésistes Inc. guarantees, however, that this aggregated and anonymized data will never allow you to be identified in any way or contain any Personal Information.

Express Consent: Laflamme & Associés, Audioprothésistes Inc. may also disclose your Personal Information if you expressly request or consent to such disclosure.

 3. CONSENT

As a general rule, Laflamme et Associés, Audioprothésistes Inc. will obtain the necessary Personal Information directly from you with your consent, subject to exceptions prescribed by law. Personal Information will only be used for the purpose for which it was collected unless we obtain your consent.

We may also collect Personal Information from third parties or accessible public records as permitted by law or if we have obtained the necessary consent.

Laflamme et Associés, Audioprothésistes Inc. will not collect, use or disclose Personal Information without your consent unless authorized or required to do so by law.

Please note that you have the right to refuse to provide us with Personal Information. You also have the right, subject to reasonable notice and applicable legal restrictions, to withdraw your consent to the use of Personal Information already collected by contacting our Privacy Officer at the contact information set out in clause 14. Refusal to disclose information or withdrawal of your consent may prevent us from providing or continuing to provide our services or information to you.

In addition, we provide "opt-out" or "unsubscribe" instructions on our electronic communications to allow you to opt-out of future electronic communications. 

4. ACCESS, RECTIFICATION AND UPDATING OF PERSONAL INFORMATION

You have the right to access and obtain copies of your Personal Information. You also have the right to update, rectify and correct any Personal Information that you believe is inaccurate or incomplete. To do so, please submit a written request to this effect by writing to the Privacy Officer at the address indicated in clause 14, who will respond to you in writing within 30 days of the date of receipt of any such request.

5. YOUR PERSONAL INFORMATION AND THIRD PARTIES

Our Site may reference, integrate or link to third-party sites. These third party sites ("Third Party Sites"), whose links are provided solely for your convenience, are not under our control. These Third Party Sites are governed by their own privacy policies and may collect your Personal Information. The Third Party Sites are not developed, sold or designed by Laflamme et Associés, Audioprothésistes Inc. Accordingly, Laflamme et Associés, Audioprothésistes Inc. does not warrant and is not responsible for the collection, use, retention or disclosure of your Personal Information by Third Party Sites. This Policy does not apply to the practices of third parties and does not assume any responsibility for your use of such third party Sites or your access to third party Sites through our Site. By using our Site, or by accessing Third Party Sites through our Site, you release Laflamme et Associés, Audioprothésistes Inc. from any and all liability for the actions, practices and omissions of such third parties. Please refer to the Policies of each Third-Party Site you visit. We do not rent or sell your Personal Information to third parties.

In addition, by using our Site, becoming a customer, contacting us by telephone, e-mail, in person, etc., you grant Laflamme et Associés, Audioprothésistes Inc. the right to share your Personal Information with third-party service providers acceptable to us who will use this information to help us respond to your requests and perform the services. Please note that we will only share the Personal Information necessary to use these third-party services, solely for the purpose of providing the services to you, and that we will ensure that these third-party providers agree to keep this information confidential and secure.

Service providers retain the information they need to perform the functions for which they have been appointed and we do not authorize these third parties to use or disclose personal information for their own marketing or other purposes. At no time will Laflamme et Associés, Audioprothésistes Inc. sell or trade your Personal Information for a fee.

6. TRANSFER OF PERSONAL INFORMATION ABROAD 

Please note that your Personal Information is currently hosted in Quebec.

In the future, we may engage third-party service providers to process, manage and host Personal Information on our behalf, which may be located outside Canada. As a result, some of your Personal Information may be transferred to another province or country and may be subject to the laws of that province or country.

However, we take care to protect the Personal Information in our custody, including Personal Information entrusted to a service provider, whether located in Canada or abroad. Our policies and practices regarding the protection of Personal Information require that a written undertaking be signed by the service provider to respect its obligation to preserve the confidentiality and security of the Personal Information entrusted to it. This includes implementing robust and effective security measures, as well as prohibiting the disclosure of your Personal Information to third parties in accordance with the applicable privacy legislation in the province of Quebec.

 7. PROTECTION OF PERSONAL INFORMATION

We take appropriate measures to ensure the confidentiality of Personal Information and to protect such Personal Information against loss, as well as unauthorized access, disclosure, copying, use or modification, taking into account, in particular, the sensitivity of the information and the purposes for which it is to be used.

Laflamme et Associés, Audioprothésistes Inc. uses commercially reasonable and appropriate physical, electronic and managerial procedures and generally accepted industry standards to safeguard and secure the Personal Information we collect.

In addition, the Personal Information we hold is therefore only accessible to persons who are entitled to know about it and who consult it only when necessary for the performance of their duties.

To this end, we restrict access to our offices and computer equipment, train our staff and require our agents and suppliers of goods and services with access to Personal Information to sign confidentiality agreements and implement equivalent security measures.

Please note, however, that since no mechanism offers maximum security, using the Internet to transmit, create or host Personal Information always involves a certain amount of risk.

 If you believe that your Personal Information has been compromised, we invite you to contact our Privacy Officer at the coordinates appearing in clause 14 of this Policy.

8. MINORS

Our Site is intended for use by persons 18 years of age and older. Laflamme & Associées, Audioprothésistes Inc. does not knowingly collect Personal Information from children under the age of 18.

If a minor under the age of 14 wishes to use our Site, we will not collect Personal Information from that minor without the consent of the parent or guardian. If we become aware that we have unintentionally collected Personal Information from persons under the age of 14 without the consent of their parent or guardian, we will ensure that such information is deleted from our records as soon as possible. If you are the parent or guardian of a minor under the age of 14 and you are aware that your minor child has provided us with Personal Information, we invite you to contact our Privacy Officer at the coordinates appearing in clause 14 of this Policy so that we may take the necessary action.

9. RETENTION PERIOD

With the exception of non-identifiable and anonymized information that Laflamme et Associés, Audioprothésistes Inc. may retain in perpetuity and in any reasonable location, Laflamme et Associés, Audioprothésistes Inc. will host and retain your Personal Information for as long as necessary to fulfill the purposes set out in this Policy and to ensure compliance with our legal and regulatory obligations. You may at any time withdraw or change your consent to our use of your Personal Information, or request that we permanently delete it, subject to conditions imposed by law.

If you wish to learn more about how long we keep your Personal Information, we invite you to contact our Privacy Officer, whose contact information appears in clause 14 of this Policy.

10. ELECTRONIC COMMUNICATIONS (E-MAIL)

Your e-mail address may be used to send you electronic communications from time to time. At any time, you may ask us to stop sending you electronic communications by contacting the Privacy Officer of Laflamme et Associés, Audioprothésistes Inc. at the coordinates appearing in clause 14 of the present policy or by using the "unsubscribe" instructions appearing at the bottom of these communications, as the case may be. 

11. COOKIES AND OTHER TRACKING TECHNOLOGIES ON OUR SITE, THROUGH OUR SERVICES AND IN E-MAIL COMMUNICATIONS. 

We use common information collection tools, such as usage data collection tools, cookies and similar technologies to automatically collect information that may contain Personal Information from your computer or mobile device when you browse our Site, use our services or interact with emails we have sent to you.

By accessing, browsing and using our Site, you consent to the use of cookies in accordance with the terms of this Policy. You can control and manage cookies in a number of ways. Please be aware that deleting or blocking cookies may have a negative impact on your user experience and that some parts of our Site may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept them through your browser controls, which are often found in your browser's "Tools" or "Preferences" menu. 

12. AMENDMENTS TO THIS POLICY

Laflamme et Associés, Audioprothésistes Inc. reserves the right to make changes to this Policy at any time. Such changes will be posted on the Site and will be effective immediately upon posting. We will take reasonable steps, if necessary, to inform users of the Site and our services of any material changes. When we make changes to this Policy, we will revise the "last updated" date at the beginning of this Policy.

You may contact our Privacy Officer at the address or numbers listed in clause 14 of this Policy to obtain an up-to-date copy of the Policy.

13. CONDITIONS OF USE OF THE SITE AND SERVICES

The Terms of Use for the Site and Services, which are available at www.laflammeetassocies.com, contain important provisions disclaiming and excluding the liability of Laflamme et Associés, Audioprothésistes Inc. and others with respect to your use of the Site and Services, as well as provisions determining the applicable law and exclusive jurisdiction for the resolution of any dispute regarding your use of the Site and Services. Each of these provisions also applies to any dispute that may arise in connection with this Policy and the collection, use, retention and disclosure of your Personal Information, and shall have the same force and effect as if they had been reproduced verbatim in this Policy.

14. QUESTIONS, COMMENTS, COMPLAINTS AND PRIVACY OFFICERS

Laflamme et Associés, Audioprothésistes Inc. is responsible for Personal Information in its custody or control and has designated an individual who is accountable for compliance with this Policy and applicable privacy legislation.

If you have any questions, comments, concerns or complaints regarding this Policy and the privacy practices of Laflamme et Associés, Audioprothésistes Inc., we invite you to contact our Privacy Officer at the following coordinates:

Person responsible for personal information
Robert Laflamme, President
By mail: 1001 Boul de Maisonneuve Est, suite 585, Montréal, QC, H2L 4P9
By phone: 514-849.4500
By fax: 514-849-7466
By e-mail: info@laflammeetassocies.com